Use of this this website and Pantonic App involves collection of Personal Information, including Health Information.

This Privacy Statement is intended to function as a Privacy Collection Statement and a Privacy Policy for the App Providers jointly.

Definitions

Personal Information generally means information or opinions about an individual who is reasonably identifiable from that information. Personal Information includes Health Information. 

Health Information includes information or opinions about the health of a person or health services provided to them.

You means the person whose Personal Information is being entered onto this App or, for persons who are unable to consent due to a disability or being under age, that person together with the person who enters that information on behalf of the person whose information is being entered onto this App, and Your has a corresponding meaning.

Collection, Disclosure and Consent

 Use of this App involves the collection Your Personal Information including Health Information and generally involves collection of Your name, Your age, Your school, employer or other organisation, Your contact details and Your test result (Your Information). Your Information is collected through the App and is stored electronically by the App Providers.

This information is used to assist the Department of Health in your State or Territory to control the spread of Covid-19 (Purpose) and Your Information may be disclosed to the Department of Health. For further information on how the Department of Health deals with Your Information You should review its privacy policy on its website or contact the Department.

Your Information will be accessible to Your school, employer or other organisation for the Purpose and to determine compliance with its COVID-19 risk management requirements and any applicable government directions and public health orders. For further information on how Your school, employer or other organisation deals with Your Information, You should review its privacy policy on its website or intranet site (as applicable).

Your Information will not be disclosed by Us overseas.

By proceeding to use this App You consent to the collection, storage, use and disclosure of Your Information in the manner described in this Privacy Statement. In the unlikely event it is found that We have not validly obtained Your consent, We rely on Australian Privacy Principle 3.4(b) as the basis for the collection, storage, use and disclosure of Your Information. 

If We do not collect Your Information, other than for Your personal knowledge, the purpose for undergoing the CareStart Rapid Antigen Test will be redundant and, other than for yourself and those you directly advise, it will be as though You had not taken a Rapid Antigen Test, including for the purpose of any compliance requirement required by the Department of Health or other requirement.

Storage and Security of Personal Information

The App Providers will take commercially reasonable steps to keep secure all Personal Information from misuse, interference, loss and unauthorised access. However, We cannot guarantee that third parties will never be able to defeat our security measures or use Your Information for improper purposes; for example, We do not control or monitor web sites to which We may provide a link. This Privacy Statement does not apply to third party web sites.

Personal Information is stored on secure servers that are protected in controlled facilities, or in hardcopy paper records stored in secure access facilities. The App Providers require their employees and data processors to protect the confidentiality of any Personal Information held by Us. Your Personal Information is also “Health Information” and we are required by legislation in most of the States and Territories to retain such information for a period of time. In most of the States and Territories we operate in, this will generally be at least 7 years from the date the last health services was provided for adults, and for individuals under the age of 18 years, until that individual has reached the age of 25 years.

Accessing Your Information

If at any time You want to update or know what Personal Information We hold, You are welcome to access Your record by contacting Us using the details set out below. Your information will generally be made available to You within 30 days of receiving Your request.

If You make such a request, You will be asked for identification so that We can verify Your identity before providing You with Your Information. If You require Your Information to be presented in an alternative format, We will make reasonable efforts to accommodate You. If there is an associated charge to Us in order to retrieve Your Information, We will advise You of the charges that You would be responsible for and obtain Your authorisation before proceeding.

We may not be able to give You access to Personal Information where such access would result in disclosure of other individuals’ Personal Information, would result in a breach of a contract, or would result in disclosure of trade secrets or other proprietary business information belonging to the App Providers or a third party.

The App Providers reserve the right to not provide access to individuals if the request for access is frivolous or vexatious, or falls into another relevant exception category, and We may impose reasonable charges for such access.

Amending or deleting Your Information

The App Providers will take reasonable steps to ensure Personal Information is accurate, up-to-date and complete and notify You of any such changes. If You wish to update Your Information, please contact Us to amend Your record accordingly. Please note We cannot alter medical information generated as part of a clinical trial or study.

If You wish to have Your Information deleted, please contact Us and We will take all reasonable steps to delete it. In circumstances where We are required to retain Personal Information, We may not be able to delete Your Information. Such circumstances may include, for example, where We are required to retain Personal Information by law or regulation, to continue to manage certain programs, to conduct clinical trials, to defend legal claims, or for certain necessary business purposes. 

Contact Us

Please contact Us if You have a complaint regarding the App Providers’ compliance with this Privacy Statement or any applicable privacy laws. The App Providers will consider and respond to a complaint within a reasonable time frame. In addition, please contact Us if You wish to discuss any privacy issues, have any concerns regarding Your Information.

You can contact the App Providers through the following means:

By Post:
Arrotex Pharmaceuticals Pty Ltd
Attn: Privacy Officer
15–17 Chapel Street
Cremorne VIC 3121

By e-mail: privacy@arrotex.com.au (and specifying in the subject line “Privacy”)

By phone: 1300 927 769

 Should there be a discrepancy between this Privacy Statement and the applicable legislation at any time, the applicable legislation at that time will prevail.